Privacy Policy

The information we collect depends on how you interact with TEDD and which services you use.

Personal and contact information

• Full name
• Email address
• Telephone number
• Date or year of birth
• Postcode or general location
• Parent or guardian name and contact details
• Preferred method of contact

Education information

• Current school, TAFE or University
• Year level and subjects studied
• Courses, qualifications and certificates
• Academic interests and educational history
• Study preferences and intended subjects or courses
• Career and education aspirations

Employment and career information

• Employment, work experience, volunteering and internships
• Skills, abilities, extracurricular activities, achievements and awards
• Career interests, professional aspirations and preferred industries
• Job applications, resume or CV information, cover letters and job advertisements you provide
• Interview preparation information and referee details supplied for resume preparation

Assessment and profile information

• Your responses, interests and preferences
• Self reported strengths and learning preferences
• Communication preferences and career readiness information
• Profile results, career themes and assessment results where applicable

Where you purchase an official MBTI assessment, relevant information may also be collected or processed by an authorised third party assessment provider in accordance with that provider's privacy practices.

TEDD provides services to teenagers as well as adults. We recognise that information relating to children and young people requires particular care.

Depending on the user's age and the nature of the service, TEDD may request:

• Parent or guardian details
• Parent or guardian consent
• Confirmation that a parent or guardian is aware of the service
• Parent or guardian involvement in a consultation

For younger users, we may require parent or guardian involvement before certain services can proceed. We aim to collect only information reasonably necessary to provide the relevant service. Parents or guardians who provide information about a young person should ensure they are authorised to provide that information.

When you complete the free TEDD Personality Profile, we may collect information about your interests, preferences, strengths, motivation, learning style, communication, career readiness, career interests and education status.

We use this information to generate your TEDD profile, provide relevant career and education content and recommend possible next steps or TEDD services.

The TEDD Personality Profile is a self reflection and career exploration tool. It is not intended to provide a medical, psychological or clinical diagnosis.

Where TEDD provides access to the official Myers-Briggs Type Indicator (MBTI), assessment information may be processed through an authorised third party assessment platform.

TEDD may receive information necessary to:

• Review your MBTI results
• Conduct your interpretation session
• Explain your personality preferences
• Discuss relevant learning, communication, study and work considerations
• Provide follow up notes or recommendations

Third party assessment providers may have their own privacy policies and data handling practices. Where applicable, we encourage you to review those policies before completing an assessment.

TEDD may collect personal information when you:

• Visit our website or create an account
• Complete the TEDD Personality Profile, an intake form or an assessment
• Purchase a product or service, or book a consultation
• Submit a contact form, download a resource or subscribe to emails
• Upload a resume, CV or other document
• Participate in coaching or attend a workshop
• Communicate with TEDD by email or another communication channel
• Provide feedback or a testimonial

We may also receive information from a parent, guardian or another person acting on your behalf.

TEDD may use personal information to:

• Provide the service you requested and personalise career and education guidance
• Prepare resumes and cover letters, deliver interview coaching and provide career consultations
• Assist with subject and course selection
• Administer personality profiles and assessments and interpret results
• Generate reports or recommendations
• Manage appointments and bookings and process purchases
• Respond to enquiries and provide customer support
• Send purchased or requested resources
• Improve TEDD services and develop new products and resources
• Maintain business records and meet legal and regulatory obligations
• Protect TEDD and our users from misuse or security threats

Where permitted, we may also use contact information to communicate with you about relevant TEDD resources, services, updates or educational content.

If you subscribe to TEDD updates, request certain free resources or otherwise consent to receive marketing communications, we may send you information about career resources, education guides, new TEDD services, workshops, events, offers, career tips, resume and interview resources and other relevant educational content.

You can unsubscribe at any time using the unsubscribe option in the communication or by contacting hello@tedd.life.

Unsubscribing from marketing does not prevent us from sending transactional or service related communications, such as booking confirmations or information necessary to provide a purchased service.

TEDD may use artificial intelligence and other technology to assist in delivering or improving certain services. AI assisted processes may include organising questionnaire responses, identifying career themes, drafting or improving educational content, assisting with resume analysis and drafting, generating interview practice material, research assistance, producing personalised resources and administrative support.

TEDD does not intend to use AI as a substitute for professional judgement where human input is an important part of the service. Where practicable and appropriate, we aim to minimise the amount of personally identifying information provided to AI systems. We may use third party technology providers to support AI enabled functionality.

TEDD may use third party payment providers such as Stripe, PayPal or other payment platforms. When you make a payment, payment information may be collected and processed directly by the relevant payment provider. TEDD does not ordinarily need to store your complete credit or debit card details.

We may receive transaction information such as your name, email address, amount paid, product or service purchased, transaction status and transaction reference. Payment providers maintain their own privacy and security practices.

TEDD may use third party services to manage appointment bookings, calendar scheduling, video consultations and reminders. These providers may collect information such as your name, email address, appointment time and other information required to facilitate the session. The specific providers used by TEDD may change from time to time.

TEDD may use website forms or third party form providers to collect information required to deliver services. This may include uploading resumes, CVs, cover letters, job advertisements, academic information, application documents and supporting material.

Please do not provide unnecessary sensitive information in documents uploaded to TEDD. For example, unless specifically required, avoid providing government identification numbers, banking passwords or other information unrelated to the TEDD service.

If you provide referee details as part of a resume or employment service, you are responsible for ensuring you have an appropriate basis for providing those details to TEDD.

We may collect the referee's name, position, organisation, email address, telephone number and relationship to you. We use this information primarily for preparing the documents or services you have requested. TEDD does not ordinarily contact referees unless this has been specifically agreed.

TEDD may use trusted third party providers for website hosting, cloud storage, email, payments, appointment scheduling, video conferencing, forms, assessments, analytics, customer relationship management, artificial intelligence, marketing communications, document creation and cybersecurity.

These providers may process personal information where necessary to perform services for TEDD. Some providers may store or process information outside Australia.

Some technology providers used by TEDD may operate servers or businesses outside Australia. As a result, personal information may in some circumstances be processed or stored overseas. Where practicable, TEDD will consider the privacy and security practices of service providers when selecting technology used to handle personal information.

TEDD may use cookies and similar technologies to understand how visitors use our website and improve the user experience. These technologies may collect information such as browser type, device type, pages visited, time spent on the website, referral source, approximate location, website interactions and IP address or similar technical identifiers.

We may use analytics or advertising technologies to measure website performance and marketing effectiveness. Where required, users may be provided with options to manage certain cookie preferences.

TEDD may use online advertising platforms such as Google Ads to promote our services. These platforms may use cookies and similar technologies to measure advertising effectiveness, understand which campaigns generate website visits or purchases, show relevant TEDD advertising to previous website visitors and build aggregated or audience based marketing insights. When you complete a purchase, a conversion event may be sent to Google Ads to attribute the purchase to the ad campaign that brought you to TEDD. This may include the purchase value, currency and a transaction reference, but not your payment card details.

TEDD does not sell personal information to advertisers.

TEDD takes reasonable steps to protect personal information from loss, misuse, unauthorised access, unauthorised disclosure, modification and interference.

Measures may include password protection, access controls, secure technology providers, encryption where available, multi factor authentication where appropriate, limiting access to people who reasonably require the information, and keeping software and systems updated.

No internet based system can be guaranteed to be completely secure, and TEDD cannot promise absolute security.

TEDD aims to retain personal information only for as long as reasonably necessary for providing services, maintaining appropriate business records, responding to future client enquiries, meeting legal, tax or regulatory requirements, resolving disputes and protecting legitimate business interests.

Retention periods may vary depending on the type of information and service. When personal information is no longer reasonably required, TEDD may securely delete, destroy or de-identify it, subject to legal requirements.

You may contact TEDD at hello@tedd.life if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making certain changes. In some circumstances, there may be lawful reasons why access cannot be provided. If this occurs, we will explain the reason where appropriate.

You may contact TEDD at hello@tedd.life to request deletion of personal information we hold about you. We will consider the request and, where reasonably practicable and legally permitted, delete or de-identify the relevant information.

Certain information may need to be retained where required for legal, taxation, dispute resolution, fraud prevention or legitimate record keeping purposes.

Where TEDD holds information about a minor, a parent or guardian may contact us regarding that information. Whether information can be disclosed to a parent or guardian may depend on the young person's age, the nature of the information, the circumstances in which it was provided, consent and applicable privacy requirements.

TEDD will consider the privacy and interests of the young person when responding to such requests.

The TEDD website may contain links to Universities, TAFE institutions, government websites, employers, assessment providers, career resources and other external websites. TEDD is not responsible for the privacy practices of external websites. We encourage users to review the privacy policies of third party websites before providing personal information.

If TEDD becomes aware of a data breach involving personal information, we will assess the circumstances and take appropriate steps to contain and respond to the incident. Where required by applicable Australian law, TEDD will notify affected individuals and/or the relevant regulatory authority.

If you have a concern about how TEDD has handled your personal information, please contact us first at hello@tedd.life so we can investigate the matter. Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator, including the Office of the Australian Information Commissioner where applicable.

TEDD may update this Privacy Policy from time to time to reflect changes to our services, new technology, new third party providers, changes to our business practices, or legal or regulatory developments.

The current version will be published on the TEDD website and will display the date it was last updated. We encourage users to review this Privacy Policy periodically.