Refund Policy

TEDD services are personalised, time based and prepared specifically for each client. Because our work begins as soon as a purchase is made, all purchases are final and non refundable.

TEDD does not offer refunds, credits or exchanges for change of mind, including where you:

• Change your mind after purchasing
• No longer wish to proceed with a service
• Decide the service is no longer needed
• Are unhappy with the career, course or pathway information provided
• Do not agree with a recommendation, result or profile outcome
• Do not achieve a particular academic, admission, interview or employment outcome
• Do not complete, attend or use the service you purchased

This policy does not exclude, restrict or modify your rights under the Australian Consumer Law. Refunds are provided where they are legally required.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a remedy if a service:

• Is not supplied with due care and skill
• Is not fit for a purpose that you told us about and we agreed to
• Is not delivered within a reasonable time where no time was agreed

For a major failure with a service, you are entitled to cancel the service contract and receive a refund for the unused portion, or compensation for the reduced value of the service. For a failure that is not major, TEDD will remedy the issue within a reasonable time, usually by correcting, redoing or completing the work.

Digital products such as guides, reports and templates come with guarantees that they will be of acceptable quality and match their description.

Digital products are delivered immediately or shortly after purchase and cannot be returned once accessed or downloaded.

No refunds are provided for digital products once delivery has occurred, except where required by the Australian Consumer Law.

If a file is corrupted, incomplete or does not match its description, contact us and we will repair, replace or resupply it.

Sessions are scheduled time reserved exclusively for you.

• Rescheduling is available at no cost if you give at least 24 hours notice before your session.
• Sessions cancelled or rescheduled with less than 24 hours notice are treated as delivered and are not refundable.
• If you do not attend a session and do not notify us, the session is treated as delivered and is not refundable.
• If TEDD needs to cancel or reschedule, you will be offered an alternative time or a refund for that session.

Resume, cover letter, application and written document services begin once your intake form is received.

Where a service includes revisions, those revisions are the remedy for changes, corrections or refinements. Revision rounds are not a substitute for a refund and unused revisions are not refundable.

If you do not submit your intake form or required information, the purchase remains valid and is not refundable. We will hold your order open for 12 months so you can complete it.

Optional add ons purchased at checkout are non refundable once the related work has commenced.

If TEDD fails to meet a paid express delivery timeframe for reasons within our control, we will refund the express delivery fee.

Memberships renew automatically until cancelled. You may cancel at any time and your access continues until the end of the current billing period.

Cancelling stops future billing. Fees already paid for the current or past billing periods are not refunded, and partial periods are not pro rated, except where required by law.

The TEDD Personality Profile and free resources are provided at no cost, so no refund applies.

If you are charged twice for the same purchase, or a payment is processed in error, contact us and we will refund the incorrect amount.

TEDD provides education, guidance and employability support. We do not guarantee admission, grades, interviews, job offers, scholarships or any particular career outcome.

A result that differs from your expectations is not a fault in the service and does not, on its own, entitle you to a refund.

If you believe something has gone wrong with your service, contact us within 14 days of delivery with your name, order details and a description of the issue.

We will acknowledge your request within 3 business days and aim to resolve it within 10 business days. Where a remedy is appropriate, TEDD will first offer to correct, redo or complete the work. Where the Australian Consumer Law requires a refund, it will be issued to your original payment method within 10 business days of approval.

Please contact TEDD before raising a dispute with your bank or card provider. Most issues can be resolved quickly and directly.

TEDD may update this Refund Policy from time to time. The policy that applies to your purchase is the version published on the date of purchase.