Terms & Conditions

TEDD provides education, career development and employability support primarily for high school students, TAFE and University students, graduates, young adults and their families.

Our services may include:

• Career guidance and pathway exploration
• TEDD Personality Profile
• Resume and cover letter writing
• Interview coaching
• Official Myers-Briggs Type Indicator (MBTI) assessments and practitioner led interpretation
• Career direction consultations
• Subject and course selection guidance
• Career and study reflection
• Job readiness support
• Digital guides, reports, templates and resources
• Workshops and educational programs
• Other related education and career development services

TEDD may introduce, modify or discontinue services from time to time.

TEDD provides guidance, education, coaching and information designed to assist clients in making more informed decisions.

Our services are not intended to make decisions on your behalf.

Career, education and employment outcomes depend on many factors outside TEDD's control, including academic performance, personal circumstances, labour market conditions, employer decisions, admission requirements and individual effort.

TEDD does not guarantee:

• Admission to any school, University, TAFE institution or course
• Achievement of a particular ATAR, grade or academic result
• Employment, internships, apprenticeships or job offers
• Interview success
• Acceptance into graduate programs
• Scholarships or financial assistance
• A particular salary or career outcome
• That a particular career, subject, course or pathway will be suitable for every individual

Recommendations should be treated as information and guidance to support your own decision making.

TEDD may provide information about:

• School subjects and electives
• University courses
• TAFE courses
• Vocational education and training
• Apprenticeships and traineeships
• Entry requirements
• Career pathways
• Occupations
• Employment trends
• Qualifications
• Further study options

We aim to provide accurate and useful information; however, course structures, prerequisites, admission requirements, fees, employment conditions and other information can change.

Before making an important education or career decision, you should confirm current information directly with the relevant educational institution, government body, employer, professional association or other authoritative source.

The TEDD Personality Profile is a self reflection and career exploration tool.

It is designed to help users consider areas such as:

• Strengths
• Interests
• Preferences
• Motivation
• Communication
• Learning styles
• Career readiness
• Possible career themes

The TEDD Personality Profile is not a clinical, psychological, medical or diagnostic assessment.

It should not be treated as a substitute for professional psychological, medical, educational or career advice where such advice is required.

Results are intended to encourage exploration and discussion rather than prescribe a particular career or education pathway.

Where TEDD offers the Myers-Briggs Type Indicator (MBTI), the official assessment may be provided through an authorised third party assessment provider. TEDD's MBTI service may include:

• Access to an official MBTI assessment
• An MBTI report
• A 1 on 1 interpretation session
• Discussion with an MBTI Certified Practitioner
• Reflection on personality preferences in relation to communication, learning, study, work and career considerations

MBTI results should not be interpreted as determining what a person can or cannot do.

Personality type does not determine intelligence, ability, future success or the career a person must pursue.

MBTI is used by TEDD as a framework for self awareness and discussion.

Any third party MBTI assessment platform may also be subject to its own terms, conditions and privacy policies.

TEDD may prepare, rewrite, edit or provide feedback on resumes, CVs, cover letters and related employment documents.

Clients are responsible for ensuring that all information supplied to TEDD is accurate and truthful.

TEDD will not knowingly include false:

• Qualifications
• Employment history
• Academic achievements
• Skills
• Licences
• Awards
• Responsibilities
• References
• Professional experience

Unless otherwise stated in the relevant product description, the Resume & Cover Letter Writing service includes one reasonable round of revisions.

Additional revisions or substantial changes to the original brief may incur an additional fee.

TEDD cannot guarantee that a resume, cover letter or application will result in an interview or employment offer.

TEDD Interview Coaching is designed to help clients develop interview skills, confidence and preparation techniques.

Coaching may include:

• Interview preparation
• Mock interviews
• Behavioural questions
• STAR response techniques
• Communication
• Presentation
• Speech, pace and tonality
• Storytelling
• Confidence
• Managing nerves
• Employer questions
• Interview etiquette

TEDD does not guarantee that participation in Interview Coaching will result in employment, an interview, admission or any other particular outcome.

TEDD may use artificial intelligence and other technology to assist with parts of our services.

AI may be used to assist with activities such as:

• Research
• Drafting
• Career exploration
• Information organisation
• Personalised educational content
• Resume analysis
• Interview preparation
• Resource creation
• Administrative processes
• Identifying possible career or study themes

Where appropriate, TEDD combines technology with human judgement and professional input.

AI generated information may occasionally be incomplete, inaccurate or outdated. Important recommendations should therefore be considered alongside reliable current information and, where appropriate, human review.

TEDD does not represent that AI generated recommendations are definitive predictions of a person's abilities, personality, career suitability or future success.

TEDD provides services to teenagers and young adults.

Where a client is under 18, TEDD may require involvement or consent from a parent or legal guardian depending on the nature of the service, the client's age and applicable requirements.

For younger users, TEDD may request parent or guardian contact details before providing certain services.

Parents and guardians purchasing services on behalf of a young person agree to these Terms.

TEDD aims to communicate with young clients respectfully, appropriately and in a manner consistent with the educational nature of our services.

Prices are displayed in Australian dollars (AUD) unless otherwise stated.

Payment may be processed through third party payment providers such as Stripe, PayPal or another payment provider made available through the TEDD website.

By purchasing a service, you authorise the applicable payment provider to process the transaction.

TEDD does not directly control the systems of third party payment processors and is not responsible for interruptions or failures occurring within their platforms.

Prices may change from time to time. Any price change will not affect a service already purchased and paid for unless otherwise agreed.

Where applicable, prices will be displayed inclusive of GST or otherwise identified in accordance with Australian requirements.

Some TEDD services require clients to book an appointment.

Appointment availability may vary. Clients should attend scheduled sessions on time.

If you need to reschedule a consultation or coaching session, please provide at least 24 hours' notice where reasonably possible.

Where less than 24 hours' notice is provided, TEDD may treat the appointment as used or charge a reasonable rescheduling fee, except where doing so would be inconsistent with rights available under Australian Consumer Law.

If TEDD needs to reschedule a session, we will endeavour to provide reasonable notice and offer an alternative appointment.

TEDD's services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

Because many TEDD services involve personalised professional work, assessments, digital materials or booked consultation time, refunds for a simple change of mind may not be available once substantial work has commenced or a service has been supplied.

Examples may include where:

• A personalised resume has already been drafted
• A consultation has already occurred
• Coaching has already been delivered
• An assessment has been ordered or accessed
• Personalised reports or resources have been prepared

If there is a problem with a service you have purchased, contact us so that we can review the circumstances and determine the appropriate remedy.

Any refund or cancellation policy published on the relevant product or checkout page forms part of these Terms.

TEDD may provide downloadable or online materials including:

• Guides
• Handbooks
• Templates
• Worksheets
• Reports
• Checklists
• Career resources
• Interview resources
• Resume resources
• Educational content

Unless expressly stated otherwise, these materials are supplied for the purchaser's or authorised user's personal use only.

They must not be reproduced, sold, redistributed, uploaded publicly or commercially exploited without TEDD's written permission.

Unless otherwise stated, the content available through TEDD is owned by or licensed to TEDD. This may include:

• TEDD branding
• TEDD name and logos
• TEDD mascot
• Website design and copy
• TEDD Personality Profile
• Profile categories and frameworks
• Reports
• Guides
• Templates
• Worksheets
• Videos
• Educational materials
• Training materials
• Written content

You may use materials provided to you for your own personal education, career development and job search purposes.

You may not copy, reproduce, modify, publish, sell, license, distribute or commercially exploit TEDD intellectual property without prior written permission.

Third party trademarks and intellectual property remain the property of their respective owners.

TEDD may use or link to third party services such as:

• Payment processors
• Booking platforms
• Assessment providers
• Video conferencing services
• Email providers
• Form providers
• Educational institutions
• Government resources
• External websites

TEDD is not responsible for the availability, content, security or operation of third party websites or services.

Use of those services may be subject to separate terms and privacy policies.

TEDD may collect personal information required to provide its services, including information submitted through:

• Contact forms
• Intake forms
• Personality profiles
• Assessments
• Bookings
• Resume questionnaires
• Payments
• Email communications

Personal information will be handled in accordance with TEDD's Privacy Policy and applicable Australian privacy requirements.

To help TEDD provide an effective service, clients agree to:

• Provide accurate and complete information
• Respond reasonably promptly where further information is required
• Attend booked sessions where applicable
• Review documents and recommendations carefully
• Verify important education, course and employment information before acting on it
• Inform TEDD of relevant changes to their circumstances
• Use TEDD services lawfully and appropriately

TEDD is not responsible for outcomes affected by incomplete, misleading or inaccurate information supplied by a client.

You must not use the TEDD website or services to:

• Engage in unlawful activity
• Attempt to gain unauthorised access to TEDD systems
• Interfere with website functionality
• Copy or scrape protected content without permission
• Misrepresent yourself or another person
• Submit malicious software or harmful material
• Harass TEDD staff, practitioners or other users
• Resell TEDD materials without permission

TEDD may restrict or terminate access where there has been serious or repeated misuse.

To the maximum extent permitted by law, TEDD will not be liable for indirect or consequential loss arising from decisions made solely on the basis of career, education, personality, employment or other guidance provided through our services.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights and remedies available under Australian Consumer Law.

Clients remain responsible for their final education, employment, financial and career decisions.

We aim to keep the TEDD website and online services available and functioning reliably. However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Hosting interruptions
• Third party outages
• Security requirements
• Updates or improvements

TEDD may modify or update website functionality from time to time.

Testimonials, case studies and examples displayed by TEDD reflect individual experiences.

They should not be interpreted as a guarantee that every customer will achieve the same result. Individual outcomes vary.

TEDD may occasionally offer:

• Promotional prices
• Discount codes
• Bundles
• Referral offers
• Limited time offers

Additional conditions may apply to individual promotions.

Unless stated otherwise, promotions cannot be combined and have no cash value.

TEDD may update these Terms from time to time to reflect:

• Changes to our services
• New products or features
• Changes in technology
• Operational requirements
• Legal or regulatory developments

The current version will be published on the TEDD website with the date it was last updated.

Your continued use of TEDD after updated Terms take effect constitutes acceptance of those Terms to the extent permitted by law.

These Terms are governed by the laws of New South Wales, Australia and applicable Commonwealth laws of Australia.

Subject to any rights that cannot lawfully be excluded, disputes relating to these Terms will be subject to the jurisdiction of the courts of New South Wales and applicable Australian courts.